Cancellation Policy

This cancellation policy applies to the LingoGenie app (hereby referred to as "Application") for mobile devices that was developed by Fast Linguals Ltd (hereby referred to as "Service Provider") as a Commercial service.

Your Right to Cancel

You have the right to cancel your subscription to the Application at any time without the need to provide reasons or incur any additional charges. Cancellation can be executed through various available methods as outlined below.

Cancellation Methods

You can cancel your subscription through the following methods:

Via the Application:

• Open the Application and log into your account
• Navigate to the "Settings" or "Account Management" section
• Select "Manage Subscription" or "Cancel Subscription"
• Follow the displayed instructions to complete the cancellation process

Via App Stores:

• For iOS users: Go to Settings > Apple ID > Subscriptions > LingoGenie > Cancel Subscription
• For Android users: Open Google Play Store > Menu > Subscriptions > LingoGenie > Cancel

Via Direct Contact:

• Email us at: contact@lingogenie.com
• Write "Subscription Cancellation Request" in the subject line
• Provide your account information (registered email address)

Effective Date of Cancellation

Upon canceling your subscription, your access to the service will continue until the end of the current billing period. Your subscription will not be automatically renewed, and no additional amounts will be charged to your account after the paid period expires.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

For example:

• If you have a monthly subscription ending on the 15th of the month, and you cancel on the 5th of the same month, you will continue to have access to the service until the 15th of the month
• No amount will be charged for the following month

Data Retention

After canceling your subscription:

• We will retain the data saved in your account for 90 days from the subscription expiration date
• You can recover your data by reactivating your subscription within this period
• After 90 days, your data may be permanently deleted from our servers in accordance with our Privacy Policy

Reactivation

You can reactivate your subscription at any time by:

• Logging into your account and selecting a new subscription plan
• You can recover your data by reactivating your subscription within this period
• Your data will be available if reactivation occurs within 90 days of cancellation

Support and Assistance

If you encounter any difficulties in the cancellation process or have questions, our support team is available to help you:

• Email: contact@lingogenie.com
• We typically respond within 24-48 business hours

Changes to the Cancellation Policy

The Service Provider may update this cancellation policy from time to time for any reason. The Service Provider will notify you of any changes by updating this page with the new cancellation policy. You are advised to review this policy regularly for any changes.

This cancellation policy is effective as of 2024-09-22

Contact us

If you have any questions or suggestions about the cancellation policy, please do not hesitate to contact the Service Provider at contact@lingogenie.com.