Refund and Disputes Policy

This refund and disputes policy applies to the LingoGenie app (hereby referred to as "Application") for mobile devices that was developed by Fast Linguals Ltd (hereby referred to as "Service Provider") as a Commercial service.

Money-Back Guarantee

We believe in the quality of our service, therefore we offer a fourteen (14) day money-back guarantee from the date your subscription begins. If you are not satisfied with the service during this period, you can request a full refund of the amount paid.

Refund Conditions

To be eligible for a refund request, the following conditions must be met:

Time Period:

• Refund request must be submitted within 14 calendar days from the subscription start date
• The first day is counted from the subscription activation date, not the purchase date

Subscription Type:

• The guarantee covers only the first payment of any new subscription
• Does not include automatic renewals of existing subscriptions
• Does not include subscriptions purchased with special discounts exceeding 50%

Account Status:

• Account must be active and not in violation of the terms of use
• Account has not been suspended for policy violations

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support:

• Send an email to: contact@lingogenie.com
• Write "Refund Request" in the subject line

2. Required Information:

• Email address registered in your account
• Approximate subscription date
• Reason for refund request (optional but helps us improve)

3. Review and Processing:

• We will review your request within 2-3 business days
• If the request is eligible, we will process the refund within 5-7 business days

Refund Methods

Refund to Original Payment Method:

• The amount will be sent to the same card or account used for the original payment
• It may take 3-10 business days for the amount to appear in your account depending on your bank

Store Refunds:

• If purchased through App Store or Google Play, we may direct you to request a refund directly from the store
• It may take 3-10 business days for the amount to appear in your account depending on your bank

Cases Excluded from Refund

The money-back guarantee cannot be applied in the following cases:

• Refund requests after 14 days from the subscription start
• Subscriptions purchased with offers or discounts exceeding 50%
• Accounts that violated terms of use or were suspended
• Using the service in a way contrary to its intended purpose
• Refund requests for reasons beyond our control (such as device or internet issues)

Disputes Policy

If you have a problem or dispute, we encourage you to contact us first to resolve the matter amicably.

Dispute Resolution Steps:

1. Initial Contact:

• Send problem details to: contact@lingogenie.com
• We will respond within 24-48 business hours

2. Review and Solutions:

• We will carefully review your case and suggest appropriate solutions
• Solutions may include: partial refund, subscription extension, or future discounts
• After 90 days, your data may be permanently deleted from our servers in accordance with our Privacy Policy

3. Escalation:

• If we cannot reach a satisfactory solution, you can escalate the matter to company management
• Send "Dispute Escalation" to the same email address

Bank and Credit Card Company Disputes

If you request a refund or dispute through your bank or credit card company:

• Please give us an opportunity to resolve the matter directly first
• Bank disputes may result in temporary account suspension until the dispute is resolved
• We cooperate fully with banks and financial institutions in these cases

Data Protection During Disputes

During any dispute resolution period:

• Your data will remain saved and secure
• We will not delete your account or data
• You will retain access to the service unless you violate the terms of use

Updates and Changes

The Service Provider may update this refund and disputes policy from time to time. We will notify you of any significant changes through:

• Updating this page
• Sending notification via email (for substantial changes)
• In-app notification

Compliance with Local Laws

We are committed to all local laws relating to consumer rights and refund policies in the countries we serve. If local laws grant you additional rights, this policy does not override those rights.

This refund and disputes policy is effective as of 2024-09-22

Contact us

If you have any questions or suggestions about the cancellation policy, please do not hesitate to contact the Service Provider at contact@lingogenie.com.